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Privacy policy

Effective Date: 1 October 2026

At Bull Ride, we aim to keep delivery pricing clear, predictable, and easy to understand. The fare shown to you before you confirm a booking is based on the details of your trip and the service selected.

1. How Your Fare Is Calculated

The fare for a delivery may depend on factors including:

  • Pickup and drop-off locations

  • Distance and estimated travel time

  • Vehicle type selected

  • Number of stops

  • Size, weight, or nature of the goods where applicable

  • Demand and vehicle availability

  • Applicable tolls, parking fees, or other route-related charges

  • Additional services or charges requested during the trip

The applicable fare or fare estimate will be displayed before you confirm your booking, where the service supports upfront pricing.

2. Vehicle Categories

Bull Ride may offer different vehicle categories, including:

  • Bike — suitable for documents, food, parcels, and smaller goods

  • Mini-van — suitable for larger packages and everyday business deliveries

  • Truck — suitable for heavier or higher-volume loads

Pricing may vary between vehicle categories.

3. Additional Stops

If you add one or more stops to a booking, the total fare may change. Any applicable additional charges will be reflected in the fare shown before confirmation or added to the final fare where the service permits changes during the trip.

4. Additional Charges

Additional charges may apply where relevant, including:

  • Waiting time

  • Additional distance

  • Additional stops

  • Loading or unloading assistance

  • Parking or toll charges

  • Changes to the original booking

  • Other services requested by the customer

Where possible, applicable charges will be communicated through the app or included in the booking receipt.

5. Bidding

In locations where Bull Ride enables bidding, the final price may be determined through the applicable bidding process rather than the standard estimated-fare process.

The app will indicate when bidding is available for a booking.

6. Coupons and Promotional Offers

Bull Ride may offer coupons, promotional discounts, credits, or other pricing offers from time to time.

Unless otherwise stated:

  • Promotional offers are subject to their stated terms and validity period.

  • Only eligible bookings may qualify.

  • Some offers may not be combined with other promotions.

  • A coupon does not have a cash value unless expressly stated.

  • Bull Ride may withdraw or modify promotional offers in accordance with their applicable terms.

Any applicable discount will be reflected at checkout.

7. Final Fare

The final amount payable may differ from an initial estimate if the trip changes or additional chargeable services are provided.

The final receipt will show the applicable fare, discounts, and additional charges associated with the completed booking.

8. Cancellation

Cancellation charges, if applicable, may depend on the stage of the booking when it is cancelled, including whether a logistics partner has already accepted or started the trip.

Any applicable cancellation charge will be communicated through the app or booking flow.

9. Taxes and Government Charges

Where applicable, taxes, statutory charges, tolls, or other government-imposed charges may be included in or added to the fare in accordance with applicable law.

10. Payment

Bull Ride may support payment methods including wallet, card, cash, or other payment methods made available through the app.

A digital receipt will be provided for completed bookings where supported.

11. Business Customers

Business customers using recurring or invoiced logistics services may be subject to separately agreed pricing, billing cycles, service terms, or commercial arrangements.

Where a written commercial agreement applies, its pricing terms will govern the relevant services.

12. Pricing Changes

Bull Ride may update its pricing, rates, fees, or pricing structure from time to time. Changes will apply to new bookings after the updated pricing becomes effective unless otherwise required by law or expressly communicated.

A confirmed booking will generally remain subject to the fare presented and accepted at the time of confirmation, except where additional charges arise from changes to the booking or the trip.

13. Pricing Transparency

Our goal is to ensure customers understand the expected cost before confirming a delivery. Where the app provides an upfront fare, customers can review the applicable fare before placing the booking.

If you believe you have been charged incorrectly, please contact Bull Ride support with your booking details so that the charge can be reviewed.

14. Contact

For questions about pricing, fares, charges, or billing, please contact Bull Ride through the support options available in the Bull Ride app or website.

Bull Ride
On-demand logistics and goods transportation.