Terms and conditions

Effective Date: 1 October 2026

Welcome to Bull Ride. These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of Bull Ride’s website, mobile applications, technology platform, delivery and logistics services, and related services (collectively, the “Platform”).

By accessing, registering for, or using the Platform, placing a booking, requesting a delivery, or otherwise using Bull Ride’s services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use the Platform or its services.

1. About Bull Ride

Bull Ride is a technology-enabled logistics and transportation platform that facilitates the movement of goods between customers and available delivery or transportation partners.

Depending on the location and service selected, Bull Ride may facilitate bookings for vehicles such as bikes, mini-vans, trucks, or other vehicle categories made available through the Platform.

Bull Ride may operate as a technology platform connecting customers with independent delivery or logistics partners. The specific nature of the relationship may vary depending on the service, applicable law, and commercial arrangement.

2. Definitions

For the purposes of these Terms:

“Bull Ride”, “we”, “us”, or “our” means Bull Ride and its applicable operating entity, affiliates, successors, or authorized representatives.

“Customer”, “you”, or “your” means any person or business accessing or using the Platform or requesting services.

“Driver”, “Delivery Partner”, or “Logistics Partner” means an independent individual, business, fleet operator, or other service provider who accepts or performs a booking through the Platform.

“Booking” means a request placed through the Platform for transportation, delivery, pickup, or related logistics services.

“Goods” means the package, parcel, document, merchandise, or other lawful items submitted for transportation.

“Fare” means the amount payable for a Booking, including applicable service charges, taxes, tolls, waiting charges, additional-stop charges, or other applicable amounts.

“Platform” includes Bull Ride websites, mobile applications, APIs, software, interfaces, communications, and related technology.

3. Eligibility

You must be legally capable of entering into a binding agreement to use the Platform.

If you use Bull Ride on behalf of a company, business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Bull Ride may restrict or suspend access where it reasonably believes that:

The user is not eligible to use the Platform;
The account information is false or misleading;
The Platform is being used unlawfully;
The user has violated these Terms;
The user poses a safety or security risk; or
The account is being used fraudulently.

4. Account Registration

Certain features may require you to create an account.

You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for:

Maintaining the confidentiality of your login credentials;
All activity conducted through your account;
Providing accurate contact information;
Ensuring that your account is not shared improperly; and
Immediately informing Bull Ride if you believe your account has been compromised.

You must not create an account using another person's identity without authorization.

Bull Ride may require identity, phone-number, business, or other verification information where reasonably necessary to provide services, prevent fraud, comply with applicable law, or protect users.

5. Use of the Platform

You agree to use Bull Ride only for lawful purposes.

You must not:

Use the Platform for illegal activities;
Provide false, misleading, or fraudulent information;
Attempt to manipulate fares, bids, bookings, ratings, or promotions;
Create multiple fraudulent accounts;
Interfere with the Platform's operation;
Attempt to gain unauthorized access to Bull Ride systems;
Reverse engineer, copy, modify, or exploit the Platform except where expressly permitted by law;
Upload malicious code or harmful software;
Use automated systems to abuse or overload the Platform;
Impersonate another person, business, driver, or Bull Ride representative;
Circumvent account restrictions or suspensions;
Use another person's payment method without authorization; or
Use the Platform in a manner that could endanger another person.

6. Booking Services

Customers may request delivery or transportation services through the Platform.

A Booking may require information including:

Pickup location;
Drop-off location;
Contact details;
Vehicle category;
Number and type of packages;
Approximate package dimensions or weight;
Special handling requirements; and
Other information necessary to complete the Booking.

You are responsible for ensuring that the information supplied during Booking is accurate.

An incorrect pickup location, destination, package description, contact number, or other information may result in additional charges, delays, cancellation, or inability to complete the Booking.

7. Acceptance of Bookings

Submitting a Booking request does not necessarily mean that a Driver or Logistics Partner has accepted it.

A Booking may be considered accepted when the Platform indicates that a Driver or Logistics Partner has been assigned or has otherwise accepted the request.

Bull Ride may cancel or decline a Booking where:

No suitable vehicle or partner is available;
The requested service is unavailable;
The Goods appear prohibited or unsafe;
The requested route or location cannot reasonably be served;
The customer has provided inaccurate information;
There is suspected fraud or misuse; or
Cancellation is necessary for safety, legal, operational, or technical reasons.

8. Pricing and Fares

The applicable Fare may depend on factors including:

Distance;
Estimated travel time;
Vehicle category;
Demand and availability;
Number of stops;
Waiting time;
Package characteristics;
Route conditions;
Tolls;
Parking charges;
Loading or unloading assistance;
Additional services;
Promotional discounts; and
Other applicable charges.

Where supported, Bull Ride will display an estimated or upfront Fare before the Customer confirms the Booking.

An estimated Fare may change where the Booking or trip changes or where additional chargeable services are required.

9. Dynamic Pricing

Bull Ride may use variable or dynamic pricing depending on demand, availability, location, time, vehicle category, or other operational factors.

The Fare displayed to the Customer may therefore differ between different times, locations, or vehicle categories.

Bull Ride may modify its pricing structure from time to time.

10. Bidding

In certain locations or services, Bull Ride may provide a bidding mechanism.

Where bidding is enabled:

Customers may receive bids or offers from participating Drivers or Logistics Partners;
The Customer may select an available bid where the Platform permits;
A bid may be subject to additional terms displayed during the Booking process;
Bull Ride may charge applicable platform or service fees; and
The final price may be different from standard estimated pricing.

Bidding availability is not guaranteed for every Booking.

11. Additional Charges

Additional charges may apply where permitted by the applicable pricing structure.

These may include:

Waiting charges;
Additional distance;
Additional stops;
Toll charges;
Parking fees;
Loading or unloading assistance;
Changes to pickup or destination;
Failed pickup attempts;
Re-delivery;
Special handling;
Storage or return transportation; and
Other services requested by the Customer.

Where reasonably practicable, applicable additional charges will be communicated through the Platform.

12. Waiting Time

The Customer is expected to ensure that the Goods are ready when the Driver arrives.

Where a Driver is required to wait beyond any included waiting period, additional waiting charges may apply.

A Booking may be cancelled after a reasonable waiting period if the Customer or recipient is unavailable.

13. Pickup and Delivery

The Customer must ensure that:

The Goods are properly packed;
The Goods are ready for collection;
Pickup and delivery addresses are accurate;
The recipient is available where required;
Required access instructions are provided; and
The Goods comply with these Terms and applicable law.

Bull Ride or its Logistics Partners may request reasonable information about the Goods before or during transportation.

14. Packaging

Customers are responsible for appropriate packaging unless packaging services have specifically been purchased from Bull Ride or an authorized provider.

Packaging should be adequate to prevent:

Leakage;
Breakage;
Contamination;
Damage to other Goods;
Injury to people; and
Damage to vehicles or property.

Bull Ride may refuse Goods that are inadequately packed where transportation could create a safety or damage risk.

15. Prohibited Goods

Customers must not use Bull Ride to transport goods that are prohibited by applicable law or by Bull Ride's policies.

Prohibited or restricted Goods may include, without limitation:

Illegal drugs or narcotics;
Explosives;
Weapons or ammunition where prohibited;
Hazardous chemicals;
Flammable or dangerous materials;
Toxic or radioactive materials;
Stolen property;
Counterfeit goods;
Unlawful or controlled substances;
Live animals unless specifically approved;
Human remains;
Perishable goods requiring specialized handling unless expressly supported;
Cash or negotiable instruments where restricted;
Goods requiring special regulatory authorization where such authorization has not been provided; and
Any other item that Bull Ride reasonably determines presents a safety, legal, regulatory, or operational risk.

Bull Ride may refuse, stop, return, or report a shipment where prohibited Goods are suspected.

16. Customer Responsibility for Goods

The Customer is responsible for ensuring that Goods:

Belong to the Customer or are lawfully entrusted to the Customer;
May legally be transported;
Are accurately described;
Are properly packaged;
Do not contain prohibited items; and
Do not create unreasonable risk.

The Customer may be required to provide proof of ownership, authorization, value, contents, or legality of the Goods.

17. Inspection of Goods

Where permitted by law, Bull Ride or a Logistics Partner may refuse to transport or may inspect Goods where there is a reasonable concern regarding:

Safety;
Prohibited contents;
Misrepresentation;
Legal compliance;
Packaging;
Weight or dimensions; or
Potential harm to persons or property.

Inspection does not create an obligation for Bull Ride to identify every prohibited or unsafe item.

18. Delivery Attempts

A delivery may be considered unsuccessful where:

The recipient is unavailable;
The address is incorrect;
Access is unavailable;
The recipient refuses the Goods;
The Goods cannot legally be delivered;
The Customer provides incorrect instructions; or
Other circumstances outside Bull Ride's reasonable control prevent delivery.

Additional delivery, return, waiting, or storage charges may apply.

19. Failed Deliveries and Returns

If delivery cannot be completed, Bull Ride may, depending on the applicable service:

Return the Goods to the pickup location;
Request updated delivery instructions;
Arrange another delivery attempt;
Place the Goods in an authorized holding location; or
Take another reasonable operational step.

The Customer may be responsible for charges resulting from a failed delivery.

20. Cancellation by Customer

Customers may cancel a Booking through the Platform where cancellation is available.

A cancellation charge may apply depending on the stage of the Booking, including whether a Driver has already accepted the Booking, arrived at the pickup location, or commenced the trip.

The applicable cancellation terms may be displayed during the Booking process.

21. Cancellation by Bull Ride or Logistics Partner

A Booking may be cancelled by Bull Ride or a Logistics Partner for reasons including:

Vehicle unavailability;
Safety concerns;
Incorrect or inaccessible pickup or destination;
Prohibited Goods;
Customer misconduct;
Technical problems;
Regulatory requirements;
Severe weather or road conditions;
Suspected fraud; or
Other circumstances outside reasonable control.

Where a Booking is cancelled by Bull Ride for reasons attributable to Bull Ride, any applicable refund will be handled according to the payment and refund policy.

22. Payment

Customers agree to pay all applicable Fares and charges associated with completed Bookings.

Payment methods may include those made available through the Platform, such as:

Cash;
Debit or credit card;
Wallet;
UPI;
Bank-linked payment methods; or
Other supported electronic payment methods.

Available payment methods may vary by location and service.

23. Payment Authorization

Where electronic payment is used, the Customer authorizes Bull Ride and its authorized payment service providers to process the applicable amount.

The Customer must use a payment method that they are legally authorized to use.

Bull Ride may restrict payment methods or require additional verification where fraud or security concerns arise.

24. Taxes

Applicable taxes, government charges, and statutory fees may be included in or added to the Fare in accordance with applicable law.

Where required, Bull Ride may issue invoices, receipts, tax documents, or other payment records.

25. Refunds

Refund eligibility depends on the circumstances of the Booking and the applicable payment terms.

Where a refund is approved:

The amount may be returned through the original payment method where technically possible;
Processing times may depend on the payment provider;
Promotional credits may be subject to separate conditions; and
Non-refundable charges may be excluded where permitted by law.

Bull Ride may investigate disputed transactions before issuing a refund.

26. Coupons and Promotions

Bull Ride may offer promotional codes, discounts, referral benefits, credits, or other promotional programs.

Promotions may be subject to:

Expiry dates;
Geographic restrictions;
Minimum booking values;
Vehicle restrictions;
Customer eligibility requirements;
Usage limits; and
Additional promotional terms.

Bull Ride may cancel or reject a promotional benefit where it reasonably believes that the promotion has been obtained or used fraudulently or contrary to its terms.

27. Driver and Logistics Partner Relationship

Drivers and Logistics Partners may be independent service providers.

Unless expressly stated otherwise, these Terms do not create an employment, agency, partnership, joint venture, or franchise relationship between a Customer and a Driver or Logistics Partner.

Drivers and Logistics Partners may be responsible for complying with applicable requirements relating to their vehicles, licenses, permits, insurance, and operation.

28. Driver Conduct

Drivers and Logistics Partners are expected to:

Treat Customers and recipients respectfully;
Follow applicable traffic and transportation laws;
Handle Goods with reasonable care;
Use appropriate vehicles;
Follow Platform procedures;
Maintain required documentation;
Avoid discriminatory or abusive conduct; and
Follow applicable safety requirements.

Customers may report concerns regarding Driver conduct through available support channels.

29. Customer Conduct

Customers must treat Drivers, Logistics Partners, Bull Ride personnel, and other users respectfully.

Customers must not:

Threaten or abuse Drivers;
Harass or discriminate against any person;
Intentionally damage vehicles or property;
Provide unsafe Goods;
Request unlawful transportation;
Attempt to avoid legitimate charges through deception;
Interfere with a Driver's safe operation of a vehicle; or
Engage in fraudulent or abusive behavior.

Bull Ride may suspend or terminate accounts following serious or repeated violations.

30. Safety

Safety is a fundamental requirement of the Platform.

Customers must not request transportation of Goods in a way that creates an unreasonable risk to Drivers, recipients, the public, vehicles, or property.

Drivers may refuse a Booking where they reasonably believe that accepting or completing it would create a safety or legal risk.

In an emergency, users should contact the appropriate emergency services.

31. Loss, Damage, or Delay

Bull Ride will use reasonable operational measures to facilitate the requested service; however, delivery times and outcomes may be affected by circumstances outside its reasonable control.

These circumstances may include:

Traffic;
Road closures;
Weather;
Accidents;
Vehicle breakdowns;
Government restrictions;
Strikes;
Public disturbances;
Incorrect addresses;
Recipient unavailability;
Incorrect package information; or
Other unforeseen events.

Where a claim concerning loss or damage is permitted, the Customer may be required to provide supporting information such as Booking details, photographs, invoices, proof of value, and other relevant documentation.

32. Limitation of Liability

To the maximum extent permitted by applicable law, Bull Ride will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the Platform or services, including loss of profits, business opportunities, revenue, goodwill, or anticipated savings.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where permitted by law, Bull Ride's aggregate liability relating to a particular Booking may be limited to the amount paid by the Customer for that Booking, subject to applicable statutory rights and any separately applicable insurance or compensation terms.

33. Customer Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Bull Ride, its affiliates, personnel, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful use of the Platform;
Prohibited Goods submitted by you;
Misrepresentation of Goods;
Damage caused by improperly packaged Goods;
Your misuse of another person's property or payment method;
Your negligent or intentional misconduct; or
Your violation of applicable law or third-party rights.

34. Third-Party Services

The Platform may integrate with third-party services, including:

Payment providers;
Mapping services;
Communication providers;
Identity verification providers;
Analytics providers; and
Other technology or logistics providers.

Third-party services may be governed by their own terms and privacy policies.

Bull Ride is not responsible for the independent operation of third-party services except to the extent required by applicable law.

35. Maps and Location Information

Bull Ride may use mapping, navigation, GPS, and location technologies to facilitate Bookings.

Map information may not always be completely accurate or current.

Customers are responsible for verifying important pickup and delivery details.

Estimated distances and travel times are informational and may change due to actual road conditions.

36. Communications

By using the Platform, you agree that Bull Ride may communicate with you regarding:

Bookings;
Pickup and delivery;
Account activity;
Payments;
Security;
Customer support;
Service updates; and
Other information necessary to provide the services.

Communications may be delivered through the app, SMS, email, phone, WhatsApp, push notifications, or other available communication methods.

Marketing communications, where applicable, may be subject to separate consent and applicable law.

37. Reviews and Ratings

Bull Ride may allow Customers and Drivers to submit ratings, reviews, comments, or feedback.

Reviews must be honest and must not contain:

Threats;
Hate speech;
Personal attacks;
Fraudulent claims;
Private or confidential information;
Malicious content; or
Illegal material.

Bull Ride may remove content that violates applicable policies or law.

38. Intellectual Property

The Platform, including its software, design, trademarks, logos, text, graphics, interfaces, databases, and other content, is owned by or licensed to Bull Ride and is protected by applicable intellectual property laws.

You receive a limited, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose.

You may not copy, reproduce, distribute, modify, sell, lease, sublicense, reverse engineer, or commercially exploit Bull Ride's intellectual property without written authorization, except where permitted by applicable law.

39. User-Generated Content

If you submit photographs, reviews, comments, feedback, or other content through the Platform, you represent that you have the necessary rights to submit that content.

You grant Bull Ride a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and process such content for operating, improving, promoting, and providing the Platform, subject to applicable law and our Privacy Policy.

40. Privacy

Bull Ride may collect and process information necessary to operate the Platform and provide services.

This may include account information, contact information, booking information, location information, payment information, device information, and communications related to customer support.

Personal information will be handled in accordance with Bull Ride's applicable Privacy Policy and applicable data-protection laws.

41. Account Suspension and Termination

Bull Ride may suspend, restrict, or terminate an account where reasonably necessary, including where:

These Terms are violated;
Fraud is suspected;
Payment obligations remain unpaid;
The Platform is abused;
User safety is threatened;
Illegal activity is suspected;
Account information is materially false; or
Required by law or regulatory authorities.

Where appropriate and legally permissible, Bull Ride may provide notice and an opportunity to resolve the issue.

42. Platform Availability

Bull Ride aims to maintain reliable Platform availability but does not guarantee that the Platform will always be uninterrupted, error-free, or available in every location.

Temporary unavailability may occur due to:

Maintenance;
Software updates;
Network failures;
Third-party service outages;
Security incidents;
Technical failures; or
Circumstances beyond Bull Ride's reasonable control.

43. Force Majeure

Bull Ride will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, floods, earthquakes, severe weather, epidemics, pandemics, war, civil unrest, government restrictions, strikes, transportation disruptions, power failures, internet outages, or other extraordinary events.

44. Changes to These Terms

Bull Ride may update these Terms from time to time.

Updated Terms may be published on the Platform with a revised effective date.

Where required by law, Bull Ride will provide additional notice of material changes.

Your continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

45. Changes to Services

Bull Ride may introduce, modify, suspend, or discontinue services, vehicle categories, pricing structures, geographic coverage, features, or other aspects of the Platform.

Where required by applicable law, customers will receive appropriate notice.

46. Complaints and Customer Support

If you have a complaint regarding a Booking, payment, Driver, delivery, damaged Goods, or Platform issue, you should contact Bull Ride through the support channels provided on the Platform.

When submitting a complaint, provide:

Booking ID;
Date and time;
Pickup and delivery details;
Description of the issue;
Relevant photographs or documents; and
Any other information reasonably requested by Bull Ride.

Bull Ride may investigate complaints and request additional information.

47. Disputes

Customers should first attempt to resolve disputes through Bull Ride's customer-support process.

Where a dispute cannot be resolved through support, the parties may pursue the remedies available under applicable law.

Nothing in these Terms is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection law.

48. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable to the relevant Bull Ride operating entity and the services provided, subject to mandatory rights and protections available to consumers under applicable law.

Any dispute shall be subject to the jurisdiction of the courts or dispute-resolution mechanisms legally applicable to the relevant transaction and parties.

Bull Ride should insert its final registered-entity details, registered office, and chosen jurisdiction here after legal review.

49. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in effect.

50. Waiver

Failure by Bull Ride to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

A waiver must be expressly made and does not automatically apply to future violations.

51. Assignment

You may not transfer or assign your rights or obligations under these Terms without Bull Ride's prior written consent where such consent is legally required.

Bull Ride may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to applicable law.

52. Entire Agreement

These Terms, together with the Privacy Policy, Pricing Policy, applicable promotional terms, and any other policies expressly incorporated into the Platform, constitute the agreement governing your use of Bull Ride's services.

If a separate written agreement applies to a particular business customer or service, the terms of that agreement may govern to the extent of any conflict.

53. No Unauthorized Commercial Use

Unless expressly authorized by Bull Ride, users may not use the Platform to:

Resell access to the Platform;
Build a competing service using Bull Ride's Platform;
Extract or scrape Platform data;
Use Bull Ride branding commercially;
Access the Platform through unauthorized automated systems; or
Integrate with Bull Ride systems without written authorization.

54. Fraud and Abuse

Bull Ride may investigate suspected fraud or abuse, including:

Fake bookings;
Fake accounts;
Payment fraud;
Promotional abuse;
False delivery claims;
Manipulation of ratings;
Misrepresentation of Goods;
Unauthorized account access; and
Attempts to circumvent Platform charges.

Where appropriate, Bull Ride may suspend accounts, reverse promotional benefits, withhold payments where legally permitted, or report suspected unlawful conduct to relevant authorities.

55. Electronic Acceptance

By clicking “Accept”, creating an account, placing a Booking, or using the Platform after being presented with these Terms, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them to the extent permitted by applicable law.

Electronic acceptance and records may be retained as evidence of your agreement.

56. Contact Information

For questions concerning these Terms & Conditions, please contact Bull Ride through the contact or support information published on the Platform.

Bull Ride
Website: https://www.bullride.in/

Registered Entity: [Insert legal entity name]
Registered Office: [Insert registered office address]
Customer Support: [Insert support email/phone]
Grievance Contact: [Insert applicable grievance officer/contact details]

Important Notice

These Terms are intended to provide a comprehensive operational framework for Bull Ride. They should be reviewed and finalized by a qualified lawyer familiar with Indian consumer, transport, e-commerce, information-technology, privacy, taxation, and applicable state-specific laws before publication.

In particular, Bull Ride should confirm the exact legal entity name, registered address, liability/insurance structure, refund rules, prohibited-goods policy, dispute-resolution mechanism, privacy terms, and applicable jurisdiction before making this document live.